Refund & Replacement

1. Returns

As Rezo earplugs come into direct contact with the ear, they cannot be returned once delivered for hygiene reasons.

 

2. Damaged, Defective or Missing Items

If your order arrives damaged, defective, or incomplete, we will provide a replacement.

To request a replacement, please email info@rezoearplugs.com within 48 hours of deliverywith:

• Your Order ID
• Clear photographs of the product and its packaging
• A brief description of the issue 

3. Replacement Eligibility

To be eligible for a replacement:

• The product must be unused.
• It must be returned in its original packaging (if requested).
• You must provide your Order ID or proof of purchase.

Once your request has been reviewed and approved, we will arrange a replacement of the same product.

If the original product needs to be returned, we will share the return instructions via email.

 

4. Refunds

We do not offer refunds.

Replacements are only provided if:

• The product is damaged during transit.
• The product is defective.
• An item is missing from your order.

 5. Return Shipping

If the replacement is due to a damaged, defective, or incorrect product, REZO will bear the return shipping costs.

If the issue is not caused by a manufacturing defect, shipping damage, or an error on our part, any return shipping costs may be the customer's responsibility.

 

7. Pre-Orders

Pre-order purchases cannot be cancelled, returned, or refunded once confirmed.

If a pre-order product arrives damaged or defective, this Replacement Policy will apply.

 

8. Contact Us

For any questions regarding your order or this policy, please contact us at:

Email: info@rezoearplugs.com