Shipping policy
This Shipping Policy applies to products sold under the REZO brand by Tranquil Ventures("we", "our", or "us") through (rezoearplugs.com) ("Website").
By placing an order through our Website, you agree to the terms outlined below. These terms are designed to provide transparency regarding our shipping process.
1. Stock Availability
We strive to maintain accurate inventory levels on our Website. However, in rare cases, inventory discrepancies may occur. If an item becomes unavailable after your order is placed, we will contact you to offer either:
Orders can be cancelled only before they have been dispatched.
Once an order has been dispatched and handed over to our delivery partner, it cannot be cancelled, recalled or modified while in transit.
If you need to cancel your order, please contact us at info@rezoearplugs.com as soon as possible after placing your order. We will do our best to accommodate cancellation requests received before dispatch.
Once an order has been shipped, cancellation requests cannot be guaranteed, as the shipment may already be in transit with our delivery partner.
If a customer is unavailable to receive a shipment after it has been dispatched, this does not automatically qualify the order for cancellation or refund. Please contact us and we will assist with delivery coordination where possible.
3. Delivery Time
Estimated delivery times are 5–7 business days, depending on your delivery location.
Please note that delivery timelines are estimates and may vary due to factors beyond our control.
4. Order Tracking
Once your order has been dispatched, you will receive an email and/or SMS containing your tracking details so you can monitor your shipment.
5. Order Processing & Dispatch
Orders are generally processed and dispatched within 2 business days after payment confirmation.
Orders are processed Monday through Saturday, excluding public holidays.
While we make every effort to dispatch orders on time, slight delays may occur during high-demand periods or holidays.
6. Changes to Delivery Address
Once an order has been placed, we may not be able to modify the delivery address.
Please ensure your shipping details are accurate before completing your purchase.
7. Delivery Delays
If your order has not arrived within the expected delivery timeframe, please contact us at info@rezoearplugs.com, and we'll be happy to assist you.
8. Shipping Charges
A flat shipping fee of ₹80 is applicable on all orders unless otherwise stated during promotional campaigns.
9. Customer Support
For any questions regarding your order or shipping, please contact us at:
Email: info@rezoearplugs.com
We aim to respond to all customer queries as quickly as possible and ensure a smooth shopping experience.